Voice-enable your contact center desktop without complex telephony systems
Improve agent productivity
Integrate voice into your CRM application so your agents can work within one application and gain immediate access to call context. No need to switch applications to handle phone calls..
Expand easily with remote agents
Quickly add remote agents or contact centers in any region. A browser is all they need..
Lower costs
Eliminate the need to deploy and configure expensive phones and PBX systems. Get voice is delivered through your browser.
How it works
Talk to customers within your desktop application
1
Get a contact center number
Port your current number or buy a new number from Nexmo and publish it.
2
Your customers call you
Customer calls appear in your browser-based CRM application so agents have full customer context - all in one screen.
3
You contact prospects
Your agents can also initiate outbound calls right from within your contact center application.
4
Run reports
You can gain actionable insights by generating reports about your call activity from our dashboard or your own application using the Nexmo Management API.
How Can Nexmo Help?
Per-second billing
Pay only for the seconds you use - with per-second billing, you don’t pay for unused partial minutes. In addition, you save long distance fees because all calls are local in their respective markets.
How Can Nexmo Help?
Omnichannel ready
With Stitch, the Nexmo platform retains the context of a customer conversation across multiple interactions and across different channels — dramatically simplifying the building of omnichannel applications.
How Can Nexmo Help?
Split-Recording
Split-channel stereo call recording with one channel recording what the agent hears and the other what the agent says. This separation significantly improves the quality of transcriptions so you can improve analysis and gain new insights.
How Can Nexmo Help?
Global Coverage
Nexmo provides access to local numbers in more than 85 countries. Numbers can be provisioned right from the Nexmo dashboard or programmatically through an API.
How Can Nexmo Help?
Per-second billing
Pay only for the seconds you use - with per-second billing, you don’t pay for unused partial minutes. In addition, you save long distance fees because all calls are local in their respective markets.
How Can Nexmo Help?
Omnichannel ready
With Stitch, the Nexmo platform retains the context of a customer conversation across multiple interactions and across different channels — dramatically simplifying the building of omnichannel applications.