Private Voice Communication

Protect the identities of your customers on voice calls to improve privacy and avoid off-platform transactions

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BENEFITS

Facilitate communication while protecting privacy

Protect user privacy
  • Protect users’ privacy by connecting them without exposing their real phone numbers.
Avoid revenue leakage
  • Keep conversations between users on your marketplace to avoid off-platform transactions.
Gain new insights
  • Track, record, and analyze calls to gain new insights on your business.
How it works
Connect your marketplace users without exposing their phone numbers
A user places a call from your app
A user on your service calls a local virtual number to hail a ride, book a place to stay, or to purchase an item from a seller in your marketplace.
The other party picks up
Nexmo’s platform connects the caller with the other party in your marketplace. Neither party sees the other party’s personal phone number; they see only the virtual number your application provisioned for the service.
The conversation takes place
With their personal phone numbers masked, the parties talk and possibly come to an agreement — for a ride, for goods to be purchased through your marketplace, or whatever it may be.
Analyze trends and discover insights
Though the parties can’t see each others’ number, you can. You can generate reports from the console to understand who spoke with whom and when, analyse trends and discover insights that are important to your business. If the call was recorded, it can be transcribed and analyzed for further insights.

TUTORIAL

Step-by-step guide to building an private voice application

HOW CAN NEXMO HELP?

With Nexmo, we do not have to worry about establishing and maintaining relationships with individual carriers, and we don’t have to teach our developers to communicate in non-standard ways. We couldn’t be more satisfied with both the quality and ease of use of Nexmo
Glenn Lee
Senior Product Manager for CentraCX
THE NEXMO EXPERIENCE
Quality, Support, Scalability