Loyalty Management via Social Media

Foster customer loyalty using the social platforms that are important to your customers

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BENEFITS

Bring popular chat platforms into your loyalty management strategy

Keep your brand relevant and engaging
  • Reward and interact with your customers on the chat platforms they use most frequently.
Improve customer retention across all channels
  • Gain a consolidated view of customer engagements and loyalty enticements across all chat platforms.
Hold a richer conversation
  • Facilitate personalized interactions with images, audio, video, location-based insights, even Quick Reply buttons.
Engage the world at scale
  • The Nexmo Chat App API ensures that you can instantly engage at scale — with any customer, via Facebook Messenger, WeChat, Viber and other leading social network chat apps.
How it works
Tie into the platform where your customers' conversations are taking place
1
Connect your business to the world’s chat networks
The Nexmo Chat App API makes it easy to offer customers the option to get updates and stay in touch through their favorite chat apps.
2
Stay connected at customer check-out
When a customer is completing a purchase, they can connect their social chat account with your business, granting you access to send notifications and rewards through the channel they use most.
3
Send rewards to engage your customers
As your customer completes activities or reaches an engagement point, you can deliver rewards automatically through their connected chat account.
4
Deliver news and relevant updates
Use social chat to deliver updates, e-tickets, check-in reminders, and more — at every stage of the customer journey.

BUILDING BLOCKS

Programmable Elements used in this Solution

Manage Social Accounts
Send a Message
Receive a Message

THE NEXMO EXPERIENCE
Quality, Support, Scalability