Simple IVR

Add a simple Interactive Voice Response (IVR) script to your existing applications

Try it freeContact Sales
  • AskMyBuddy leverages Nexmo's IVR capabilities to connect users to their personal alert network.
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  • CentraCX scales employee feedback surveys with Nexmo IVR capabilities.
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BENEFITS

Let your callers choose

Easily add IVR to your application
  • Add voice self-service to your existing application to provide a better service and free up your agents to handle higher value interactions.
Gain new insights
  • Capture call event data and voice recordings to gain new insights into your business.
Your local identity everywhere
  • Advertise local or toll free numbers in every country to project a local identity, improving customer engagement.
How it works
Enable voice self service
Advertise a local number
Your customers call a toll free or local virtual number to reach your business. They can also call back the same number you used to reach them via SMS.
Customers call your business
When they call, your customers are greeted with pre-recorded voice or text-to-speech prompts, including a menu of options they can select by pressing keys on their phone.
Customers help themselves
Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent who will have the context of their call when answering.
Your application adapts
As conditions such as queue length change, the call flow adapts automatically to better service customer needs, based on your application logic.

BUILDING BLOCKS

Programmable Elements used in this Solution

Call Control API
Create App
Provision Number

TUTORIAL

Step-by-step guide to building a simple IVR application

CHALLENGES

Enable IVR without the overhead

Overkill IVR systems
  • Will you need to invest in a new IVR system just to introduce a simple voice script into your call flow?
Development barriers
  • IVR systems often require that you train developers on archaic tools and languages that are hard to learn and slow to develop.
Poor international coverage
  • Can you secure local or toll free numbers in all the countries where your business operates? Will voice quality degrade in some countries?
Lack of insights
Will your IVR system track all the data you need to gain insights into your business or even make call flow changes on the fly?
Lack of callback on SMS numbers
Can your customers call back the virtual number you used to reach them via SMS if they need help?
Reliability and scalability
Will your IVR be reliable and will it scale up or down with your traffic needs?

HOW CAN NEXMO HELP?

We look forward to continuing to push the boundaries of what’s possible in customer communications with Nexmo.
Alicia Teo
Customer Experience Manager for ZALORA
THE NEXMO EXPERIENCE
Quality, Support, Scalability