800 Number Replacement

Replace toll-free numbers with smart local numbers to reduce costs and improve service

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Improve your customer’s experience while lowering costs

Enhanced Services
  • Deliver a better customer experience with simple enhancements, such as click-to call, IVR, call recording and transcription, call routing, and more.
Cut Your Telecom Bill
  • Replace your expensive toll free numbers with smart local numbers and cut your telecommunications costs.
Increase Engagement
  • Consumers increasingly want to work with businesses that have a local presence. A local number can increase engagement.
Improve the User Experience
  • With click-to-call options on your mobile app and website, your application will automatically select the local number that is right for each caller.
How it works
“Smart” is the new “toll-free”
Customers search for your number
Your customers find your local number on your website or mobile app. The number is assigned based on their location. For physical advertisements such as billboards, you provision a local number from the Nexmo dashboard.
Customers call
Your customers call you by clicking on the number or “call us” button, or by dialing the local number presented — without costly toll charges to you.
You determine how to handle the inbound call
You can greet callers with a personalized IVR menu (based on caller ID or location) or you can route callers to an appropriate agent. You can even record calls for future analysis or training.
Gain actionable insights
You can gain actionable insights by generating reports about your call activity from our dashboard or your own application using the Nexmo Management API.

Quality, Support, Scalability