Customer Service via Social Media

Provide customer service via WhatsApp, Facebook Messenger, and other social networks used by your customers

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Become part of your customers’ social network

Acknowledge your customer’s preferences
  • Improve engagement with customers who prefer real-time chat to phone calls or video.
Lower your costs
  • Reduce your support costs while improving your customer experience.
Participate in your customer’s world
  • Enhance your presence on the social platforms most important to your customers.
Create rich, branded experiences for your customers
  • Engage in contextual and media-rich conversations using images, audio, video, and location-based insights.
How it works
Give your fans a voice
Establish your presence on popular social and chat networks
When a customer finds your brand on a chat platform such as WhatsApp, Facebook Messenger, or others, they can initiate a conversation with your support team.
Process the request using your CRM application
The customer’s message is routed to your customer service application such as Sparkcentral, Zendesk, Salesforce Service Cloud, or your custom CRM.
Engage your customers immediately
Your agents reply through their customer service app and your customers via their favorite chat app. The Nexmo Messags API facilitates the conversation regardless of social platform.


Programmable Elements used in this Solution

Manage Social Accounts
Send a Message
Receive a Message

Quality, Support, Scalability