Customer Notification & Engagment

Alert customers via SMS and give them an opportunity to engage by replying or calling back

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Timely Customer Engagement

Engage your customers
  • Deliver timely notifications about pending appointments, arrivals, and more to keep your customers engaged.
Enable interaction
  • You can enable a customer to confirm or reschedule an appointment or delivery from within the text message — via SMS or voice.
Reduce costs
  • Reduce missed appointments, delivery attempts, and support costs with automated notifications.
Improve the customer experience
  • Timely SMS-based engagements can provide an opportunity to create those “wow” moments that strengthen customer relationships.
How it works
Enable easy engagement
Your app sends alerts
Your application sends text messages — using local numbers that you have provisioned through Nexmo — to remind customers of upcoming events (such as an appointment or delivery). Messages can be personalized and scheduled for delivery according to your business logic.
Customers can engage with your message
You can ask your customers to confirm receipt of a notification or reschedule an event by replying to the message, clicking on a link, or by calling back.
Response routing
You can route SMS replies to your application for interpretation and processing. If you want to enable callbacks, you can use a simple IVR application to capture input or route calls.


Programmable elements used in this solution

Quality, Support, Scalability