Customer Notification & Engagement

Alert customers via SMS, MMS or social chat apps and give them an opportunity to engage by replying or calling back

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BENEFITS

Timely Customer Engagement

Engage your customers
  • Deliver timely notifications about pending appointments, arrivals, and more to keep your customers engaged.
Enable interaction
  • You can enable a customer to confirm or reschedule an appointment or delivery from within the text message — via SMS, MMS, social chat apps or voice.
Reduce costs
  • Reduce missed appointments, delivery attempts, and support costs with automated notifications.
Improve the customer experience
  • Enhanced rich-media features can provide an opportunity to create those “wow” moments that strengthen customer relationships.
How it works
Enable easy engagement
1
Your app sends alerts
Your application sends messages via a customized flow to remind customers of upcoming events (such as an appointment or delivery). Messages can be personalized and scheduled for delivery according to your business logic. And with built-in failover, messages can be delivered to another channel in case the initial message doesn't reach the customer.
2
Customers can engage with your message
You can ask your customers to confirm receipt of a notification or reschedule an event by replying to the message, clicking on a link, or by calling back.
3
Response routing
You can route message replies to your application for interpretation and processing. If you want to enable callbacks, you can use a simple IVR application to capture input or route calls.

BUILDING BLOCKS

Programmable elements used in this solution

THE NEXMO EXPERIENCE
Quality, Support, Scalability