Build modern, high-quality voice applications in the cloud with In-App and carrier connectivity.
These TokBox Services Supplemental Terms apply to the live video chat platform services (“TokBox Services”) described at tokbox.com (“TokBox Site”).
1. TokBox API Key
Use of the TokBox Services requires a separate API key (“TokBox API Key”) from other Services, and sign-up the TokBox Site. For purposes of the TokBox Services, “Account” shall mean the account that Customer creates on the TokBox Site. Customer shall promptly report any breaches of its Account or TokBox API Key, and shall direct inquiries regarding its Account or TokBox API Key, to [email protected]
Monthly subscriptions for TokBox Services auto-renew. To cancel, Customer must log into its Account at least 24 hours before the monthly renewal date.
3. TokBox-Specific Restrictions
4. End-to-End Encrypted Archiving and China Relay
If Customer has purchased End-to-End Encrypted Archiving or China Relay (either individually or as part of a premium package), Customer must send an email to [email protected] to activate those features.
5. Regional Routing
If Customer has purchased Regional Routing (either individually or as part of a premium package), Customer must activate Regional Routing by (a) sending an email to [email protected] identifying the TokBox API Key(s) to be activated, or (b) selecting the applicable regions to apply to each TokBox API Key within the Account portal.
6. AES-256 Encryption
If Customer has purchased AES-256 Encryption (either individually or as part of a premium package), Customer must activate AES-256 Encryption by sending an email to [email protected] identifying the TokBox API Key(s) to be activated. Any new TokBox API Keys created by Customer will not have the feature enabled by default so Customer will be required to notify TokBox to add the feature as required. When a client is connecting to a TokBox media server or another client, the cipher to use will be negotiated. If the client supports AES-256 then this will be the cipher negotiated for the media traffic. If the client does not support it, then AES-128 will be used. In the case of relayed sessions, both clients must support AES-256, otherwise they will fall back to AES-128.
7. IP Whitelisting
TokBox maintains a list of IP address blocks (“TokBox IP List”) associated with platform components (e.g., media, TURN, API, and logging servers) that support TokBox Services. TokBox shares the TokBox IP List with Enterprise premium package customers upon request to [email protected]
8. Business Associate Agreement
While Customer has enabled the HIPAA & BAA option on its Account, the terms of the Nexmo Business Associate Agreement shall be in effect.