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Nexmo Messages API & Workflows API

Smarter delivery of SMS and social chat messages

Send alerts and notifications via SMS and social chat apps and using a customizable messaging delivery strategy.

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2 abstracted APIs simplifying how you get your messages delivered.

Use the Messages API to engage with your customers via SMS and social chat apps such as Facebook Messenger and Viber Service Messages.

Integrate the Workflows API to ensure highest probability of message delivery by leveraging a broad set of messaging channels with built in failover.

Use Cases

Notifications

Alert, notify, or update your customers and keep them informed regarding an appointment, transaction or service.

Customer Service

Send and receive feature rich messages to improve the customer experience and quickly resolve issues.
Nexmo Messages API
Messages API provides access to SMS and multiple social chat applications, such as Facebook Messenger and Viber Service Messages.
  • Feature rich set such as images, audio, video, files, and location.
  • Single event callback provides detailed results such as timestamp, message status, price and error message if applicable.
  • Direct connections to carriers approach and patented adaptive routing algorithm ensures optimal SMS delivery with low latency.
Nexmo Workflows API
Workflows API powers user notifications that follows a customizable message strategy.
  • Messages are sent via your preferred channel but can fallback to another channel if the message is not read or delivered.
  • One API call means that it is the same setup as SMS and is very easy for existing customers to set up and start taking advantage of social channels.
  • Developers get one final callback detailing the total price and outcome of the Workflow.

Messaging Channels Available

Send messages through SMS and social channels with a single API

SMS
Viber Services Messages
MMS (coming soon)
WeChat (coming soon)
RCS (coming soon)
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What channels are you interested in?
What is your messaging use case?
Which regions do you want to send messages to?
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