Updated: March 12, 2015
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at firstname.lastname@example.org.
Information You Provide To Us Or Collected By The Services.
We receive and store any information that you provide to us. For example, through the registration process and/or through your account settings, making calls, requests for support through customer care, and otherwise using the Services, we may collect Personal Information such as your name, email address, location, phone number, payment information, and third-party account credentials (for example, your log-in credentials for PayPal or other third party sites). Certain information may be required to register with us or to take advantage of some of our features.
In connection with your use of the Services, we may also collect information created or provided by you, or that we otherwise receive, in connection therewith. For example, if you enable users to send SMS messages through the Services, we will collect and maintain the call data (e.g., receipts, phone numbers, size, time of transmission, confirmations, etc.) and other message transmission and conversion data, which may include Personal Information.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference at http://info.nexmo.com/Unsubscribe.html.
Information About Our Customers’ Users
Our customers and other third parties may also provide us with personal information about our customers’ users and others. For example, we may receive Personal Information and other information from our customers, message senders, mobile network operators, databases with information relevant to mobile telephone numbers submitted to our Services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers’ validity, type (e.g., mobile, landline, etc.), corresponding device status (e.g. whether or not it is currently available for messaging), roaming status, carrier, country of location, and whether or not the number has been ported.
Information Collected Automatically.
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use the data described above to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
We also automatically receive information about communications sent and received using our Services. For example, when a SMS is sent, or replied to via SMS, using our Services, we automatically receive, collect and maintain information relevant to the SMS (e.g., receipts, phone numbers, size, time of transmission, confirmations, data, etc.) and other message transmission and conversion data, which may include Personal Information.
Information Collected From Other Websites And Do Not Track Policy.
Agents, Consultants, Affiliated Companies, And Similar Third Parties. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, data storage services, marketing services, database management services, and payment processing company to receive and process your financial transactions for us. In addition, because we are a global company, by submitting information on our Site or otherwise using our Services, Personal Information that we process and collect may be transferred between companies, business units and employees affiliated with us and you hereby explicitly consent to trans-border transmission of such information. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Regardless of what country you reside or supply information from, you authorize us to use, process and store your information in the United States and any other country where we operate, which may have different rules, regulations and protections regarding privacy than those in your jurisdiction.
User Profiles And Public Forum Submissions. Certain user profile information, including name, location, and any text or other content that such user has submitted to a public forum on the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any Personal Information or other content you submit to public forum features on our Site, (e.g. on discussion boards, blog comments, chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users in connection with the foregoing.
Business Transfers. We may choose to buy or sell assets, and may share and/or transfer customer and other user information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, merged, reorganized, or if we go out of business, enter bankruptcy, or go through some other change of control or similar event, you acknowledge and explicitly consent that Personal Information could be one of the assets transferred to or acquired by a third party.
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What Personal Information Can I Access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at email@example.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: firstname.lastname@example.org or General Counsel, Nexmo Inc., 217 Second Street, 4th Floor, San Francisco, CA 94105.
What Choices Do I Have?
Our customers can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
Safe Harbor Certification
Nexmo adheres to the principles set forth in the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks with respect to its Services. Information on both Safe Harbors may be found at www.export.gov/safeharbor/.
In compliance with the U.S.-EU and U.S.-Swiss Safe Harbor Principles, Nexmo commits to resolve complaints about privacy and our collection or use of personal information. Citizens of the European Union or Switzerland with inquiries or complaints about privacy should contact Nexmo at email@example.com.
In the event of a dispute relating to data protection which cannot be resolved directly with Nexmo, Nexmo is committed to cooperating with the EU Data Protection Authorities and has registered with the U.S. Council for International Business to act as an independent recourse mechanism.
What If I have Questions About This policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to firstname.lastname@example.org, and we will try to resolve your concerns.