Zendesk & Nexmo: Instant Customer Engagements with Real-time Intelligence Communication Apps

PARTNER TYPE

Technology


REGION

Global

    INDUSTRIES

  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance

    Areas of Focus

  • Customer 360
  • Customer Engagement
  • Call Center
  • Marketing
  • Business Productivity
  • Support

About Zendesk

Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups to large enterprises. Zendesk serves businesses across multiple industries, with more than 125,000 customers offering support in more than 30 languages.
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How We Work with Nexmo

Zendesk extends its user engagement platform with Nexmo's communication platform as a service (CPaaS) by providing realtime, customizable communication channels. Customer data and actions within Zendesk trigger workflows that utilize the Nexmo cloud communication APIs to connect with customers via voice and SMS.

Use Cases

Common use cases include:

  • Open a ticket via SMS on Zendesk
  • Update a ticket on Zendesk and send SMS notification
  • Update a ticket via SMS on to Zendesk
  • Open a ticket via WeChat
  • Open a ticket via Voicecall

Let’s create something great together.

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