VoiceBase provides a highly scalable and secure stack of speech analytics APIs that are consumed by application developers and by enterprises. Use cases include compliance, agent QM, customer journey and sales coaching. Core functionality includes speech-to-text, conversation metrics, call categorization and predictive insights. VoiceBase delivers industry-leading accuracy at unparalleled turnaround times and cost, and uses an open architecture that allows enterprise customers to make great use of their own call data that can be visualized using their favorite BI tool.Contact VoiceBase
How We Work with Nexmo
Nexmo provides its customers with reliable connectivity and high quality dual-channel recordings. Through a simple integration with VoiceBase, those calls are processed by VoiceBase where the resulting transcripts, call categories and predictive insights such as how likely will this customer will buy or churn for example, are returned as JSON formatted data to power numerous applications. This results in the enterprise finally being able mash up exactly what their agents and customers are actually saying, with all of their other data.