Multiconnect
Multiconnect is a market-leading professional services telco company in DACH. Headquartered in Munich and together with our sister company in Austria, our company uses the synergies of being a mobile carrier, operating an on landline network and working as a software developer to drive innovation in the context of contact management, call tracking and connectivity services (IoT, M2M). To sum it up: We combine telecommunications and own software development and: We are a TelTech.
Customers benefit from Vonage’s and Multiconnect’s complementary solutions and product portfolios. Whilst Vonage is active globally and has a variety of different applications to help organizations scaling and optimizing their communications, Multiconnect regards themselves as Vonage’s plug-in and add-on, especially with regional (DACH) specifics and base technologies like call tracking.
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Use cases and resources
Use Cases
Regardless of customer size, together Multiconnect and Vonage can serve nearly every client in DACH with an unrivaled mixture of Vonage’s global CaaS know-how and Multiconnect’s love for regional solution findings. Most common use cases including Delivery Notification, Call Tracking and more, across various industries:
- Omi-channel contact management including Voice, SMS, Chat and Fax for a food delivery platform
- Wide-range of different Call Tracking solutions thanks to Vonage’s numbers coverage and Multiconnect’s tech gateway to analytics software for a car manufacturer
- Intelligent interconnection of SMS and CS (booking confirmation, delay communications, etc.) for an airline
