Multiconnect & Nexmo: Enabling Omni-channel Customer Communications

PARTNER TYPE

Integration


REGION

EMEA

    INDUSTRIES

  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Logistics
  • Financial Services/Insurance

    Areas of Focus

  • Customer Engagement
  • Call Center
  • Marketing
  • Business Productivity

About Multiconnect

Multiconnect is a market-leading professional services telco company in DACH. Headquartered in Munich and together with our sister company in Austria, our company uses the synergies of being a mobile carrier, operating an on landline network and working as a software developer to drive innovation in the context of contact management, call tracking and connectivity services (IoT, M2M). To sum it up: We combine telecommunications and own software development and: We are a TelTech.
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How We Work with Nexmo

Customers benefit from Nexmo’s and Multiconnect’s complementary solutions and product portfolios. Whilst Nexmo is active globally and has a variety of different applications to help organizations scaling and optimizing their communications, Multiconnect regards themselves as Nexmo’s plug-in and add-on, especially with regional (DACH) specifics and base technologies like call tracking.

Use Cases

Regardless of customer size, together Multiconnect and Nexmo can serve nearly every client in DACH with an unrivaled mixture of Nexmo’s global CaaS know-how and Multiconnect’s love for regional solution findings. Most common use cases including Delivery Notification, Call Tracking and more, across various industries:

  • Omi-channel contact management including Voice, SMS, Chat and Fax for a food delivery platform
  • Wide-range of different Call Tracking solutions thanks to Nexmo’s numbers coverage and Multiconnect’s tech gateway to analytics software for a car manufacturer
  • Intelligent interconnection of SMS and CS (booking confirmation, delay communications, etc.) for an airline

Let’s create something great together.

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