MuleSoft & Nexmo: Enterprise Apps with Real-Time Communication

PARTNER TYPE

Technology


REGION

Global

    INDUSTRIES

  • eCommerce
  • Manufacturing
  • Customer 360

    Areas of Focus

  • Customer Notification and Engagement
  • SMS Customer Support

About MuleSoft, a Salesforce company.

MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ is enabling over 1,200 organizations in approximately 60 countries to build application networks.
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How We Work with Nexmo

The Nexmo/MuleSoft partnership makes it easy to integrate real-time messaging and voice with leading enterprise applications and databases. Using the Nexmo connector, organizations will be able to rapidly create new communication workflows and engage users and customers on a worldwide basis. The availability of the Nexmo SMS Connector enables Anypoint users to initiate and receive real-time text communication from any of MuleSoft’s 100+ other connectors. The unmatched response rates of text messaging can increase the engagement—and resulting productivity—of Anypoint applications and workflows across many use cases.

Use Cases

Engage users and customers worldwide with industry-specific communications use cases like:

  • Cart and payment notifications for eCommerce.
  • Delivery notifications or departure tracking in logistics.
  • Risk alerts, notifications and marketing campaigns in insurance.
  • Call tracking and SMS campaigns in marketing automation.
  • Notifications when urgent support tickets are created or their status changes.
Easily build these and other use cases from within the Anypoint platform—without any coding. And you can enhance many of these use cases with technologies like natural language processing engines, transcription services and voice bots through simple integration into our Voice API.

Let’s create something great together.

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