i2x & Nexmo: Enabling Real-Time Voice Analytics with AI

PARTNER TYPE

Application


REGION

Americas; EMEA

    INDUSTRIES

  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance

    Areas of Focus

  • Customer Engagement
  • Call Center
  • Support

About i2x

i2x is augmenting human-to-human interaction for sales and customer support. Built on a fit-for-purpose speech recognition technology that harnesses the power of AI to analyze complex conversations, i2x users can assess, learn, and improve in real-time. With its unique ability to evaluate voice and speech patterns within a conversation, i2x helps sales and service professionals improve conversion rates, increase customer satisfaction, and reduce onboarding time.
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How We Work with Nexmo

i2x uses Nexmo's websocket API and Webhook to connect voice calls to their own Automatic Speech Recognition and analytics engine for integration. 2x is real-time and able to apply voice analytics to the on-going call and deliver assistance to agents.

Let’s create something great together.

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