Advocado & Nexmo: Linking Online and Offline Data for a Consistent Customer Journey

PARTNER TYPE

Technology


REGION

Americas

    INDUSTRIES

  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Healthcare
  • Financial Services/Insurance

    Areas of Focus

  • Customer 360
  • Customer Engagement
  • Call Center
  • Hospitality
  • Marketing
  • Business Productivity
  • eCommerce
  • Support

About Advocado

Built by marketers for marketers, Advocado empowers advertisers to connect the dots in a multichannel customer journey and when sales start online then convert over the phone. Their technology trains online platforms to find qualified leads with visitor level precision.

Advocado enables advertisers to optimize across all channels in real-time. AdBot RTB and TraaqrSMB provide qualified leads and increase click-through rates up to 98%*.
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How We Work with Nexmo

By allowing customers to utilize Nexmo directly, customers of Advocado save money on call tracking. Advocado’s TraaqrSMB call tracking platform offers enterprise-level call tracking with a Freemium & BYOT model by integrating Nexmo programmatic voice APIs. By cutting out the middleman, customers can expect to pay significantly less per number, and achieve better results purchasing less numbers.

Use Cases

Use Cases

  • Online / Offline Call Tracking with CRM integration for conversions and offline conversion uploads to Google Ads & Facebook

    Wellex wanted to know more than which sources (such as paid advertisements, blogs, social media posts, and other marketing efforts) were driving calls; in addition, they wanted to know which keywords, ads, and organic posts were driving revenue. They wanted to determine which campaigns were sending the most qualified leads to their offices, and which were resulting in sales. Only then could they get a true picture of their company’s ROI.

    Traaqr SMB is oriented around sales. There’s a common misconception that having a high volume of web traffic or telephone calls will lead to more revenue, but that’s not always the case. Indeed, a better way to gauge a company’s success is to determine how effective its marketing content is in producing sales. Traaqr SMB monitors every step of a customer’s journey through a sale, and then some through these three differentiators:

    Attribute where a call originated from: This process, referred to as call attribution, ensures that a company can determine the effectiveness of their marketing endeavors. When someone calls your office, Traaqr lets you know how they arrived there. Also, Traaqr software informs the employee taking the call how long a potential customer viewed certain ads, what web pages they were on, and other pertinent information that an employee would normally be forced to ask to discover. Instead, they can focus on making the sale rather than gathering intel – because Traaqr has already done it for them.

    Track the Success of the Call: A phone call received does not equate to success. Rather, a sale is valued within the system differently from a lead that didn’t generate revenue, or a call that didn’t even produce a lead. Traaqr’s software separates the calls that led to revenue from those that didn’t. And because Traaqr uses unique tracking numbers associated with each unique visitor driven from an ad, post, and marketing campaign, a user can tell which ones are most successful – in tangible figures like dollars and cents.

    Actively Optimize AdWords: For most companies, it would be a great boon to simply have the knowledge of what online ads were driving sales, rather than merely calls. However, Traaqr goes one step further; after an employee registers a successful call within their CRM system, the software then automatically optimizes the ad performance which generated it. Traaqr can accomplish this because of its unique design. Unlike other call tracking programs, Traaqr’s software communicates directly with Google AdWords through its API (Application Programing Interface). Because Traaqr goes this extra step, Google treats this offline conversion as if it were an ecommerce transaction – which then enables Traaqr to use Google’s own quality score optimization in its analytics. The long and short of it is, without having to do anything besides installing the software, Traaqr actively improves advertising results.

    Results: Wellex produced some incredible results. After 6 months of implementation, Wellex achieved a 54% increase in sales, while managing to cut their AdWord spending by 34% at the same time. Traaqr, enabled a business to increase sales while decreasing spending on advertising.

Let’s build something great together.

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