Communication APIs for innovative enterprises.

Transform your customer relationships with a single flexible, scalable platform.

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Think big. Build fast.
With the reliable Platform, you can add powerful communication functionality to your applications, and exponentially increase your speed-to-market. Build prototypes in a day, and go global the instant you’re ready.
See how undefined can help your enterprise.
The Platform pairs technological excellence with premium services, from efficient onboarding to ongoing customization and enhancements.
Unlimited US Voice
  • Unlimited outbound usage in the USA*                                           
  • Unlimited inbound using Vonage phone numbers*
  • Carrier-grade performance
  • Over 25 points-of-presence within the USA
*subject to fair usage policy
Premium Support
  • Dedicated support engineers who understand your business
  • Service level objectives for expedited issue resolution
  • Expert help getting the most from the APIs and SDKs
  • Proactive reviews of how the APIs are achieving business objectives
See our support plans
Customer Success Management
  • Integration support including project scoping and SOW
  • Product roadmap updates and previews on future releases
  • Dedicated customer advocate for all undefined services
  • Liase and manage relationship with software development partners
Solution Consulting
  • Communication platform overview and training
  • Accelerate onboarding for undefined CLI, APIs, and SDKs
  • Assistance with solution architecture and product configuration
  • Peer code review and assistance with project launch
Auto Data Redaction
  • Automates the redaction of personal information from records in the undefined system
  • Choose whether personal data is redacted immediately, at 7 days, or at 30 days.
  • Enables enterprises to more simply manage their data privacy needs without any additional software development
Experience the power of cloud communications.
Attract, engage, and retain customers more effectively than ever before.
Efficient and contextual customer engagement.
  • Engage with customers within the context of your app or website
  • Embed calling within the context of any workflow
  • Add dynamic IVR menus to offer a personalized service
  • Record calls for transcription and analysis
  • Engage customers via SMS or social apps like Facebook Messenger
  • Add bots to ensure prompt first line of response and improve agent productivity
  • Measure sentiment in real time and automate supervisor barge-in
See the IVR use case
Secure and delightful customer onboarding.
  • Validate accuracy of customers’ contact information
  • Programmatically make decisions on verification processes
  • Enable two-factor authorization during registration
See the two-factor authentication use case
Precision marketing and increase brand awareness.
  • Drive awareness to prospects and customers
  • Announce special promotions to targeted audiences
  • Gain visibility on how customers engage with your brand
See the voice broadcast use case

Discover Industry-Specific Use Cases

Travel and Hospitality

Create a unique travel experience.

Transportation and Logistics

Grow ridership and streamline operations.

Retail and Ecommerce

Personalize the online shopping process.

Financial Services

Modernize customer protection and support.

Select your enterprise plan edition.

MONTHLY
YEARLY
Standard
Premium
Price

$15K per month

3 month minimum commitment

$25K per month

6 month minimum commitment
Unlimited Voice in USA*Unlimited Voice* within the USA with subscription of an Enterprise Program. Subject to fair usage policy, $15K MRR, no rollover
Reporting APIEnterprises can now programmatically access large sets of communication data to unlock use cases such as usage alerts, billing reconciliation and build-your-own dashboard.
Audit Events APIProvides comprehensive event-logging and change-tracking for enterprises who want to push their log data to a security information and event management (SIEM) capable tool of their choosing.
Auto Data RedactionEnterprises can now redact personal information from undefined databases.
99.99% Uptime SLA
Premium SupportA dedicated engineering support team helps enterprises address and immediately resolve issues, produce regular custom reports, and offer expert interpretation of analysis generated.
Customer Success ManagerCustomers Success Managers oversee account relationships, advocate for desired new features, and give updates about the product roadmap.
Solution ConsultingDesignated consultants support solution architecture, configuration, and testing of communication applications.
Start innovating with undefined cloud communications.
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