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Selective Audio Controls: Improving Call Agent Skills Through Voice API Features
Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
Real-Time Translation Isn’t Sci-Fi Anymore — and Businesses Are Using It
Ever wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a ...
What Are WebSockets? How Can They Enhance Digital Solutions?
When it comes to enhancing digital solutions, product managers are often hard-pressed to keep up with the times, especially ...
AI in Contact Centers: Bringing Real-Time Intelligence into the Conversation
Creating an engaging and satisfying customer experience can be a real challenge for even the most technologically sophisticated contact ...
Build a Babel Fish with Nexmo, and the Microsoft Translator Speech API
If you were on the internet in these past few months chances are you saw Google's real-time translation Pixel ...
Real-time Call Transcription Using IBM Watson and Python
We think our WebSocket feature is pretty awesome; it gives you a real-time stream of the audio from your ...
3 Most Ingenious Communications Hacks from TechCrunch Disrupt NYC
We just got back from a marathon hackathon at TechCrunch Disrupt in New York City, and we were so ...