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IVR Technology: Why Keeping It Simple Is Best
In today's hyper-competitive business environment, companies need to leverage technology solutions in order to keep up with competitors and ...
What a Smart Customer Messaging Strategy Will Look Like in 2019 and Beyond
Despite the growth of instant messaging and other OTT communication channels, SMS isn’t going anywhere any time soon. Rather ...
Anything-to-SMS with IFTTT and Nexmo
SMS alerts are a very convenient way to convey small amounts of information in a way that works for ...
The Right Messaging Strategy: The Easy Way to Reach More Customers
In order to successfully communicate with their customers, multinational businesses must meet consumers where they are, using a messaging ...
How an SMS API Can Improve Customer Support for Financial Services
In today's fast-paced world, there's never enough time to take care of tasks like calling customer support at a ...
How the Benefits of APIs and Smart Planning Help Offset Scope Creep
Like "agile" and many other buzzwords, "scope creep" is a concept that originated in technology and migrated to a ...
Why Mobile Messaging Is Moving from SMS to OTT Chat
For years, many have been watching the decline in SMS volume and revenue. The latest study by Juniper Research ...