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Conversation Threads, Context and the Omnichannel Customer Experience
The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels ...
What Is Real Time Communications?
Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to ...
3 Top Communication Industry Trends: APIs, Digital Strategies, Real-time Communications
As I assess the key developments shaping communication industry technology today, three trends jump out: The ...