In Context

The next-generation communications blog from Nexmo

Tag Archive: real-time communications

Conversation Threads, Context and the Omnichannel Customer Experience

September 12, 2017 Published by // // //

The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels through which customers and companies communicate, for example, SMS, in-app messaging, voicemail messages and live phone calls. Conversations in each of these different channels are isolated from similar conversations in other channels, leaving customers feeling disengaged […]
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What Is Real Time Communications?

July 5, 2017 Published by // //

Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to the receiver in a connection with negligible latency, according to SearchUnified Communications. Examples of real time communications include: Voice over landlines and mobile phones VoIP Instant messaging (e.g., WhatsApp, WeChat), Video and teleconferencing Robotic telepresence However, […]
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Detrack Offers Real Time Communications for Last Mile Deliveries with Nexmo SMS

May 26, 2016 Published by // // // //

Detrack is a leading last mile fulfillment solution for brands and logistics providers across 40 countries including Thailand, Indonesia, and Hong Kong. The company’s iOS and Android app bundles powerful features such as vehicle tracking, proof of delivery, real-time notifications, and automated delivery updates to customers into one affordable, innovative service. It was critical for […]
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