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omnichannel customer experience
WhatsApp Business API Revisited
WhatsApp has 1.5 billion users. That’s one fifth of the world’s population. In fact, WhatsApp is so widespread that, ...
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
How API Benefits Enable a Better Traveler Experience
Traveling for work can entail many frustrations—flight delays, hotel overbookings, and ground transportation shortages, just to name a few. ...
In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...