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omnichannel customer experience
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
How API Benefits Enable a Better Traveler Experience
Traveling for work can entail many frustrations—flight delays, hotel overbookings, and ground transportation shortages, just to name a few. ...
In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...