In Context

The next-generation communications blog from Nexmo

Tag Archive: omnichannel conversations

The Customer Interface Is Conversational. It’s Time to Engage.

November 9, 2017 Published by // // // //

Every business in the digital age contends with the challenges of effectively communicating with its customers across all the available—and proliferating—channels. They must continually integrate new channels into existing communication experiences or succumb to a fragmented customer experience with low engagement. The ideal customer experience allows customers to interact on the channel of their choice, […]
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