In Context

The next-generation communications blog from Nexmo

Tag Archive: omni channel

The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […]
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The Omnichannel Customer Experience Explained

May 25, 2017 Published by // // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […]
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3 Key Trends Shaping Customer Engagement

May 12, 2017 Published by // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications and artificial intelligence (AI) that will shape the future of customer engagement. (To read the full transcript, scroll below the video.) 3 Key Trends Shaping Customer Engagement (Full Transcript) Francisco Kattan, Head of Platform Marketing at […]
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The Future of Customer Engagement: 3 Key Trends to Watch

December 5, 2016 Published by // // // // // //

In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought together for the first time in a school for deaf children, they had no shared sign language and so they developed their own. The result, ISN (Idioma de Señas de Nicaragua), is a grammatically complex, expressive […]
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Omni-Channel Customer Experience: 3 Tips for Success

August 13, 2015 Published by // //

The “multi-channel” or “omni-channel” customer experience is truly affecting contact center strategies, systems and how customers communication with a company. In a recent Econsultancy report, 83% of online shoppers require assistance to complete their transactions. This customer support can come in a variety of ways: 61% of consumers want to talk with customer service, 60% […]
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