In Context

The next-generation communications blog from Nexmo

Tag Archive: millennials

3 Tactics to Make Your Contact Center Millennial-friendly

June 6, 2017 Published by // // // // // //

Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when we’re conversing with humans. Yet something curious is happening: people are making fewer voice calls. In 2014, a Gallup poll found that 68% of American 18- to 29-year-olds—the oft-maligned, yet frequently exalted Millennials—had used text messaging a […]
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