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The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
Human Plus AI Conversations in the Contact Center
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging ...
Contact Center Evolution: What’s Changing and Why
I had the opportunity to participate in a panel discussion at the Opentalk conference where we discussed how the ...