In Context

The next-generation communications blog from Nexmo

Tag Archive: customer support

AI Powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat […]
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Webinar: Enhance Your Existing Application with Contextual Voice Capabilities

October 18, 2016 Published by // // // // // //

Application users are increasingly expecting flexible and contextualized communications. These savvy users expect to interact with your application over multiple channels; including SMS, Voice, and Chat. With Nexmo’s new Voice API you can easily add contextual voice communication to your existing applications. Learn how to add feature-rich voice capabilities to your existing applications. In this […]
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Nexmo Chat App API to Power KLM Royal Dutch Airlines’ Customer Engagement on WeChat

October 28, 2015 Published by // // //

Today we announced that KLM Royal Dutch Airlines is using the Nexmo Chat App API to engage their China-based customers on WeChat through the Salesforce Service Cloud.  This is the first ever live integration of WeChat into the Salesforce Service Cloud. While customers and brands have much to gain from customer engagement via social communication […]
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Omni-Channel Customer Experience: 3 Tips for Success

August 13, 2015 Published by // //

The “multi-channel” or “omni-channel” customer experience is truly affecting contact center strategies, systems and how customers communication with a company. In a recent Econsultancy report, 83% of online shoppers require assistance to complete their transactions. This customer support can come in a variety of ways: 61% of consumers want to talk with customer service, 60% […]
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