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Why Nexmo’s Customer-Focused Culture Makes All the Difference to Our Customers
As someone who has spent the better part of the past 25 years interviewing customers of tech companies in ...
How an SMS API Can Improve Customer Support for Financial Services
In today's fast-paced world, there's never enough time to take care of tasks like calling customer support at a ...
AI Powered Chatbots Augment the Future of Customer Service
Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and ...
Webinar: Enhance Your Existing Application with Contextual Voice Capabilities
Application users are increasingly expecting flexible and contextualized communications. These savvy users expect to interact with your application over ...
Nexmo Chat App API to Power KLM Royal Dutch Airlines’ Customer Engagement on WeChat
Today we announced that KLM Royal Dutch Airlines is using the Nexmo Chat App API to engage their China-based ...
Omni-Channel Customer Experience: 3 Tips for Success
The “multi-channel" or "omni-channel" customer experience is truly affecting contact center strategies, systems and how customers communication with a ...