In Context

The next-generation communications blog from Nexmo

Tag Archive: customer service

AI Powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat […]
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Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […]
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Nexmo Recognized as Top Global A2P SMS Messaging Provider and Customer Service Champion by Leading Mobile Carriers

June 30, 2016 Published by // // // // //

Roaming Consulting (ROCCO), a leading telecommunications research firm, recently conducted extensive “Vendor Performance Reports” with over 500 mobile network operators (MNOs) to better understand how vendors in the market perform in customer service and A2P (application-to-person) SMS messaging. Championing Customer Service While many vendors offer services internationally, there are complex, specific challenges that come with […]
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KLM Innovates Customer Communications on WeChat and Facebook Messenger Using Nexmo Chat App API

April 26, 2016 Published by // // //

Today we announced that Nexmo is empowering KLM Royal Dutch Airlines to communicate with customers on Facebook Messenger and WeChat. What makes this announcement unique? Nexmo Chat App API is the only solution that allows businesses to scale and manage their customer communications on Facebook Messenger, WeChat, Viber and other chat apps, through leading CRM platforms […]
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Bright Pattern Adds WeChat As Customer Service Channel Using Nexmo’s Chat App API

September 8, 2015 Published by // // //

Today Bright Pattern announced their integration with Nexmo’s Chat App API, effectively enabling their customers to engage in value-added customer service communications with WeChat users as a part of their Omnichannel Customer Service Platform. This collaboration with Bright Pattern is yet another sign of the evolution of brand-user communications catalyzed by OTT Messaging Apps’ emergence. […]
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