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Exploring the Mobile-First Strategy of the Near Future: Networks, Bots, and Beyond
It's hard to find a word that captures the impact mobile devices have had on technology and end users' ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
AI Powered Chatbots Augment the Future of Customer Service
Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and ...
Harness the Power of Contextual Communication for Better Customer Experiences
A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for ...
Building a Customer Service Chat App with Rails 5 Action Cable and SMS
This is a guest post by Cristiano Betta Rails 5 shipped with some amazing new features ...
Nexmo Recognized as Top Global A2P SMS Messaging Provider and Customer Service Champion by Leading Mobile Carriers
Roaming Consulting (ROCCO), a leading telecommunications research firm, recently conducted extensive “Vendor Performance Reports” with over 500 mobile network ...
KLM Innovates Customer Communications on WeChat and Facebook Messenger Using Nexmo Chat App API
Today we announced that Nexmo is empowering KLM Royal Dutch Airlines to communicate with customers on Facebook Messenger and WeChat. ...