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cross-functional collaboration
Business

Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine

Published March 07, 2018 by Glen Kunene

Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
AI powered chatbots can augment the future of customer service by anticipating customer needs and automating routine customer service tasks.
Business

AI Powered Chatbots Augment the Future of Customer Service

Published April 14, 2017 by Derek Handova

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and ...
Business

Harness the Power of Contextual Communication for Better Customer Experiences

Published March 08, 2017 by Roland Selmer

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for ...
Developer

Building a Customer Service Chat App with Rails 5 Action Cable and SMS

Published July 14, 2016 by Phil Leggetter

This is a guest post by Cristiano Betta Rails 5 shipped with some amazing new features ...
Business

Nexmo Recognized as Top Global A2P SMS Messaging Provider and Customer Service Champion by Leading Mobile Carriers

Published June 30, 2016 by Tony Jamous

Roaming Consulting (ROCCO), a leading telecommunications research firm, recently conducted extensive “Vendor Performance Reports” with over 500 mobile network ...
Business

KLM Innovates Customer Communications on WeChat and Facebook Messenger Using Nexmo Chat App API

Published April 26, 2016 by Sumit Suman

Today we announced that Nexmo is empowering KLM Royal Dutch Airlines to communicate with customers on Facebook Messenger and WeChat. ...
Business

Bright Pattern Adds WeChat As Customer Service Channel Using Nexmo’s Chat App API

Published September 08, 2015 by Donovan Rose

Today Bright Pattern announced their integration with Nexmo’s Chat App API, effectively enabling their customers to engage in value-added ...

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