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Bots, Assistants, and AIs: What Roles Do They Play in Customer Communication?
Automation in customer communication has long been a tempting prospect. From IVRs to newsletters to marketing automation systems, the ...
5 Steps to Developing an Effective Global Customer Messaging Strategy
An effective strategy for global customer messaging requires understanding your business goals and the technical capabilities you have at ...
Global VoIP Communications Aren’t Flashy — But They’re a Customer Comms Gamechanger
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
The End of the Phone Number?
It’s two years since Facebook’s VP of Messaging Products, David Marcus, predicted the end of the phone number. So, ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
Leading Fintech Provider Auka Scales Customer Communications with Nexmo
With the increasing popularity of the sharing economy and mobile payments, leading Norwegian fintech provider Auka looked to empower ...