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No, Frankly, I Don’t Have Five Minutes
Understanding customer behavior and intent has become a crucial competence for pretty much any business and the only way ...
What a Smart Customer Messaging Strategy Will Look Like in 2019 and Beyond
Despite the growth of instant messaging and other OTT communication channels, SMS isn’t going anywhere any time soon. Rather ...
Nexmo Introduces In-App Video in Developer Preview
For the last 8 years, Nexmo has helped developers enrich their applications with communication capabilities such as SMS and ...
Nexmo Integrations with AI Vendors for Real-Time Intelligence
Nexmo has long led the charge in providing you with the tools to add contextual communications to your applications. ...
GDPR Requirements and Digital Transformation: Challenges and Opportunities
The European Union's General Data Protection Regulation (GDPR) went into effect on May 25, 2018, and it affects all ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
Contact Center Evolution: What’s Changing and Why
I had the opportunity to participate in a panel discussion at the Opentalk conference where we discussed how the ...