- Cloud Communications
- Contact Centers
- Customer Support
- Giving Back
- User Acquisition
- Developer Challenge
- Developer Spotlight
- Developers Corner
- Real-time Communications
Reskilling the Contact Center for the AI Age
Concerns about automation are not new. It was 1930 when the economist John Maynard Keynes coined the phrase “technological ...
Real-Time Translation Isn’t Sci-Fi Anymore — and Businesses Are Using It
Ever wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a ...
IVR Technology: Why Keeping It Simple Is Best
In today's hyper-competitive business environment, companies need to leverage technology solutions in order to keep up with competitors and ...
What Are WebSockets? How Can They Enhance Digital Solutions?
When it comes to enhancing digital solutions, product managers are often hard-pressed to keep up with the times, especially ...
AI in Contact Centers: Bringing Real-Time Intelligence into the Conversation
Creating an engaging and satisfying customer experience can be a real challenge for even the most technologically sophisticated contact ...
How WebRTC Improves Global Customer Support with Browser-based Voice Communications
For many years, companies with global customer support operations could only dream of conducting voice communications with their customers ...
Contact Center Evolution: What’s Changing and Why
I had the opportunity to participate in a panel discussion at the Opentalk conference where we discussed how the ...