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cross-functional collaboration
Business

Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine

Published March 07, 2018 by Glen Kunene

Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
Business

How Artificial Intelligence in the Contact Center Will Work

Published March 29, 2017 by Thomas Soulez

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It ...

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