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Selective Audio Controls: Improving Call Agent Skills Through Voice API Features
Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
An Evolving Industry: Three Contact Center Technology Trends to Watch
There was a time when contact centers seemed largely immune to the demands of technological progress. Though contact center ...
Global VoIP Communications Aren’t Flashy — But They’re a Customer Comms Gamechanger
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
Simplifying Skills-based Call Routing: Comms Router Adds a GUI
Nexmo creates programmable building blocks for businesses to create scalable communications solutions. Nexmo customers can either leverage the entire ...
Nexmo Introduces In-App Video in Developer Preview
For the last 8 years, Nexmo has helped developers enrich their applications with communication capabilities such as SMS and ...
Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
Cross-Functional Collaboration: Use Managerial Input to Make Customer Communications Shine
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...