In Context

The next-generation communications blog from Nexmo

Tag Archive: contact center

How Artificial Intelligence in the Contact Center Will Work

March 29, 2017 Published by // // //

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction, all thanks to artificial intelligence (AI). But this isn’t a story where computers replace humans. Instead, you can think of it as human-plus: AI will help humans–whether the […]
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