Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
There was a time when contact centers seemed largely immune to the demands of technological progress. Though contact center ...
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
Nexmo creates programmable building blocks for businesses to create scalable communications solutions. Nexmo customers can either leverage the entire ...
For the last 8 years, Nexmo has helped developers enrich their applications with communication capabilities such as SMS and ...
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
Managers: they're an undervalued resource. Besides keeping employees motivated and ensuring your organization maintains cross-functional collaboration, they also provide ...
The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It ...
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