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Automate Business Workflows with Real-time Communication and Intelligent Bots
The collaborative power of embedded communications and the efficiency of bot automation can yield significant increases in workplace productivity. ...
Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
Developer Tooling for AI Bots: Where Are We?
The developer tooling for bots makes certain aspects of building one painful. And the deployment process after it’s built ...
Bots and AI: The Promise and Challenge of Cross-platform Bot Development
Building a text or voice bot that can be deployed across all the major bot platforms is not unlike ...
Bots and AI: What Is a Bot Platform, Exactly?
The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...