In Context

The next-generation communications blog from Nexmo

Tag Archive: chatbots

For Customer Service Chatbots, Promise Is Ahead of Performance

October 27, 2017 Published by // // // //

Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. That’s the promise of chatbots. And yet, the reality today is rather less impressive. While some will tell you that chatbots are going to change how you do business, there’s a good chance that today’s chatbots […]
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Developer Tooling for AI Bots: Where Are We?

October 25, 2017 Published by // //

The developer tooling for bots makes certain aspects of building one painful. And the deployment process after it’s built has its own challenges. I spoke with senior bot developers from Microsoft, Opearlo, and The Bot Platform about the current state of bot tools and deployments. Watch the video of our conversation here, or scroll below […]
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Bots and AI: The Promise and Challenge of Cross-platform Bot Development

October 13, 2017 Published by // // // //

Building a text or voice bot that can be deployed across all the major bot platforms is not unlike trying to build a mobile app for iOS and Android a decade ago. I spoke with Opearlo Co-Founder / CTO Oscar Merry and Microsoft Technical Evangelist Martin Beeby about how developers should approach cross-platform bot development […]
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Bots and AI: What Is a Bot Platform, Exactly?

October 5, 2017 Published by // // //

The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the same things, but each one has its own terminology. From bot platform to bot channel to bot framework, I asked Microsoft Technical Evangelist Martin Beeby and CEO/Co-Founder of The Bot Platform Syd Lawrence to help me […]
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Bots and AI: Voice vs. Text for Your AI Bot Interface

September 21, 2017 Published by // // // // //

How do you decide whether your AI bot should be a chatbot or a voice bot? The context of the use case is an important factor of course, but should it be the deciding factor or should you make both channels available to users? Microsoft Technical Evangelist Martin Beeby, CEO/Co-Founder of The Bot Platform Syd Lawrence, […]
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Bots and AI: Bot Messaging vs. Push Notifications vs. SMS

September 14, 2017 Published by // // // //

With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does bot messaging fit in? And how different from the other channels is it really from a tech standpoint? CEO/Co-Founder of The Bot Platform Syd Lawrence and Microsoft Technical Evangelist Martin Beeby shared their viewpoints in a […]
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AI Powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat […]
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