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Simplifying Skills-based Call Routing: Comms Router Adds a GUI
Nexmo creates programmable building blocks for businesses to create scalable communications solutions. Nexmo customers can either leverage the entire ...
Enhancing the Contact Center with Nexmo Voice
The contact center can be a challenging place. Customers sometimes have a tough time calling in, agents often ...
Improve the Accuracy of Your Call Transcriptions, Split Recording Now Available in Beta
“Way a communication two is street.” Effective communication requires more than just a compilation of words. It requires context, nuance, ...
Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API
As anyone who has tried to set up automatic lighting in their home can attest, a device employing a ...