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Bots and AI: The Current State of Technical Maturity
Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
Innovation with Communications APIs and Artificial Intelligence
In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that ...
Human Plus AI Conversations in the Contact Center
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging ...
Nexmo APIs Now Available on IBM Bluemix
Nexmo is proud to announce the availability of the Nexmo API platform in the IBM Bluemix Catalog and IBM ...
3 Key Trends Shaping Customer Engagement
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications ...
AI Powered Chatbots Augment the Future of Customer Service
Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and ...