In Context

The next-generation communications blog from Nexmo

Tag Archive: artificial intelligence

Nexmo APIs Now Available on IBM Bluemix

May 16, 2017 Published by // // // //

Nexmo is proud to announce the availability of the Nexmo API platform in the IBM Bluemix Catalog and IBM Marketplace. This immediately opens the Nexmo APIs to everyone on the IBM Bluemix platform, enabling them to easily integrate messaging, text-to-speech, authentication and other communications functions with IBM’s broad product portfolio. At Nexmo, our focus is […]
Read more »

3 Key Trends Shaping Customer Engagement

May 12, 2017 Published by // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications and artificial intelligence (AI) that will shape the future of customer engagement. (To read the full transcript, scroll below the video.) 3 Key Trends Shaping Customer Engagement (Full Transcript) Francisco Kattan, Head of Platform Marketing at […]
Read more »

AI Powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat […]
Read more »

How Artificial Intelligence in the Contact Center Will Work

March 29, 2017 Published by // // //

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction, all thanks to artificial intelligence (AI). But this isn’t a story where computers replace humans. Instead, you can think of it as human-plus: AI will help humans–whether the […]
Read more »