In Context

The next-generation communications blog from Nexmo

Tag Archive: artificial intelligence

Bots and AI: How Personal Will Personal Assistants Be?

November 16, 2017 Published by // //

Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel for advertisers? Microsoft Technical Evangelist Martin Beeby and I discuss. Watch the clip of our conversation here, or scroll below the video to read the transcript. How Personal Will Personal Assistants Be? Martin Beeby (Technical Evangelist […]
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For Customer Service Chatbots, Promise Is Ahead of Performance

October 27, 2017 Published by // // // //

Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. That’s the promise of chatbots. And yet, the reality today is rather less impressive. While some will tell you that chatbots are going to change how you do business, there’s a good chance that today’s chatbots […]
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Bots and AI: What Is a Bot Platform, Exactly?

October 5, 2017 Published by // // //

The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the same things, but each one has its own terminology. From bot platform to bot channel to bot framework, I asked Microsoft Technical Evangelist Martin Beeby and CEO/Co-Founder of The Bot Platform Syd Lawrence to help me […]
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Bots and AI: Voice vs. Text for Your AI Bot Interface

September 21, 2017 Published by // // // // //

How do you decide whether your AI bot should be a chatbot or a voice bot? The context of the use case is an important factor of course, but should it be the deciding factor or should you make both channels available to users? Microsoft Technical Evangelist Martin Beeby, CEO/Co-Founder of The Bot Platform Syd Lawrence, […]
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Bots and AI: Bot Messaging vs. Push Notifications vs. SMS

September 14, 2017 Published by // // // //

With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does bot messaging fit in? And how different from the other channels is it really from a tech standpoint? CEO/Co-Founder of The Bot Platform Syd Lawrence and Microsoft Technical Evangelist Martin Beeby shared their viewpoints in a […]
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The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […]
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Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […]
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Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […]
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