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The Future of Bots: Voice as the Primary Computer Interface
In my college days, I had serious doubts about voice ever becoming a viable computer interface, but the rapid ...
Bots and AI: How Personal Will Personal Assistants Be?
Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
Bots and AI: What Is a Bot Platform, Exactly?
The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...
Bots and AI: Bot Messaging vs. Push Notifications vs. SMS
With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does ...
Bots and AI: The Current State of Technical Maturity
Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. ...