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Bots and AI: User Privacy in Environments Where Bots Are Listening
This is a short clip, but it deals with a very important issue in the bot and AI space. ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...
Bots and AI: Bot Messaging vs. Push Notifications vs. SMS
With so many channels available to deliver messages to users these days—SMS, email, push notifications, and so on—where does ...
Bots and AI: The Current State of Technical Maturity
Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
Innovation with Communications APIs and Artificial Intelligence
In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that ...
Human Plus AI Conversations in the Contact Center
In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging ...