In Context

The next-generation communications blog from Nexmo

Tag Archive: AI

Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […]
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Nexmo APIs Now Available on IBM Bluemix

May 16, 2017 Published by // // // //

Nexmo is proud to announce the availability of the Nexmo API platform in the IBM Bluemix Catalog and IBM Marketplace. This immediately opens the Nexmo APIs to everyone on the IBM Bluemix platform, enabling them to easily integrate messaging, text-to-speech, authentication and other communications functions with IBM’s broad product portfolio. At Nexmo, our focus is […]
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Nexmo Amazon Lex Connector in Public Beta

May 11, 2017 Published by // // //

At Nexmo, we are really excited by the prospects of Bots and AI. We believe that natural language communications are the next revolution in how we interact with technology. As a communications platform, we are well placed to take part in this revolution and we want you to be too. Amazon recently released their Lex […]
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AI Powered Chatbots Augment the Future of Customer Service

April 14, 2017 Published by // // //

Fully cognitive artificial intelligence (AI) is not here yet, but something that feels like it is here now and already helping businesses create better customer experiences. That something is AI powered chatbots. This was one of the key takeaways from an April 13 VentureBeat webinar titled Customer Support: Unleash Your Superpowers with AI. Stewart Rogers, VentureBeat […]
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How Artificial Intelligence in the Contact Center Will Work

March 29, 2017 Published by // // //

The contact center of the future will anticipate a customer’s inquiry and predict what they’ll want to talk about. It will even provide appropriate support throughout the interaction, all thanks to artificial intelligence (AI). But this isn’t a story where computers replace humans. Instead, you can think of it as human-plus: AI will help humans–whether the […]
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Extending IBM Watson Project Intu to the Phone Network with the Nexmo Voice API

January 4, 2017 Published by // // // //

You probably already know about the amazing IBM Watson. In case you don’t, it is a cognitive technology that can think like a human, using a combination of AI (artificial intelligence) and sophisticated analytical software. With Watson, you can analyze and interpret all of your data, including text, images, audio and video. Recently at the […]
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The Future of Customer Engagement: 3 Key Trends to Watch

December 5, 2016 Published by // // // // // //

In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought together for the first time in a school for deaf children, they had no shared sign language and so they developed their own. The result, ISN (Idioma de Señas de Nicaragua), is a grammatically complex, expressive […]
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