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Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
The Future of Bots: Voice as the Primary Computer Interface
In my college days, I had serious doubts about voice ever becoming a viable computer interface, but the rapid ...
Bots and AI: How Personal Will Personal Assistants Be?
Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
Bots and AI: What Is a Bot Platform, Exactly?
The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the ...
Bots and AI: User Privacy in Environments Where Bots Are Listening
This is a short clip, but it deals with a very important issue in the bot and AI space. ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...