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Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
Nexmo Integrations with AI Vendors for Real-Time Intelligence
Nexmo has long led the charge in providing you with the tools to add contextual communications to your applications. ...
Exploring the Benefits of CPaaS: Past, Present, and Near-Future
In a 2017 white paper, Frost & Sullivan excellently articulated a problem statement for communications platform-as-a-service (CPaaS) solutions: Though ...
Bot Usability and User Experience Goals: Do’s and Don’ts
We've all been there: waiting on hold as a recorded voice tells us that our business is important and ...
The Future of Bots: Voice as the Primary Computer Interface
In my college days, I had serious doubts about voice ever becoming a viable computer interface, but the rapid ...
Bots and AI: How Personal Will Personal Assistants Be?
Will AI-powered personal assistants know users well enough to make relevant, personalized recommendations? WIll they then become a channel ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...