- Cloud Communications
- Contact Centers
- Customer Support
- Giving Back
- User Acquisition
Conversation Threads, Context and the Omnichannel Customer Experience
The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels ...
Nexmo Helps AWS Deliver SMS Through Amazon Simple Notification Service (SNS)
Today we announced a collaboration with Amazon Web Services (AWS), an Amazon.com company, to help it deliver SMS messages through Amazon ...
Nexmo Recognized as Top Global A2P SMS Messaging Provider and Customer Service Champion by Leading Mobile Carriers
Roaming Consulting (ROCCO), a leading telecommunications research firm, recently conducted extensive “Vendor Performance Reports” with over 500 mobile network ...
The SMS Value Chain Is Broken!
As revenues from person to person messaging continue to be cannibalized by over the top applications, the carrier community ...