In Context

The next-generation communications blog from Nexmo

Tag Archive: a2p

Conversation Threads, Context and the Omnichannel Customer Experience

September 12, 2017 Published by // // //

The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels through which customers and companies communicate, for example, SMS, in-app messaging, voicemail messages and live phone calls. Conversations in each of these different channels are isolated from similar conversations in other channels, leaving customers feeling disengaged […]
Read more »

Nexmo Helps AWS Deliver SMS Through Amazon Simple Notification Service (SNS)

July 14, 2016 Published by // // // //

Today we announced a collaboration with Amazon Web Services (AWS), an Amazon.com company, to help it deliver SMS messages through Amazon Simple Notification Service (Amazon SNS). The Nexmo cloud communications platform extends the innovative capabilities of the Amazon SNS suite to help meet the growing demand for global SMS capabilities. With Nexmo, AWS can extend global reach, quality assurance […]
Read more »

Nexmo Recognized as Top Global A2P SMS Messaging Provider and Customer Service Champion by Leading Mobile Carriers

June 30, 2016 Published by // // // // //

Roaming Consulting (ROCCO), a leading telecommunications research firm, recently conducted extensive “Vendor Performance Reports” with over 500 mobile network operators (MNOs) to better understand how vendors in the market perform in customer service and A2P (application-to-person) SMS messaging. Championing Customer Service While many vendors offer services internationally, there are complex, specific challenges that come with […]
Read more »

The SMS Value Chain Is Broken!

October 29, 2015 Published by // // // // //

As revenues from person to person messaging continue to be cannibalized by over the top applications, the carrier community has started to increasingly focus on monetizing application to person messaging. A2P revenues are expected to become the largest share of carriers’ messaging revenues. According to IDC the A2P messaging market is large at $23.4 billion […]
Read more »

Cloud Communications Poised for Rampant Growth

August 5, 2015 Published by // // //

Today we released market information demonstrating the surging growth in the global cloud communications space for the next five years. Nexmo is helping drive this growing market growth with innovative open solutions, superior customer support, global reach and top tier customers like Alibaba, Airbnb, LINE and Viber. Click here to view the infographic. With IDC forecasting global revenue generated […]
Read more »