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Global VoIP Communications Aren’t Flashy — But They’re a Customer Comms Gamechanger
It could be said that the creation of voice over IP (VoIP)—or at least the technological foundation that made ...
What is Call Whisper and What Can It Do for Your Business?
In call center operations, agents field incoming calls from a wide variety of locations and about any number of ...
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How a Private Voice Connection Protects Privacy and Revenue
As businesses and customers have come to rely on virtually unlimited digital communication to procure services and exchange information, ...
Enhancing the Contact Center with Nexmo Voice
The contact center can be a challenging place. Customers sometimes have a tough time calling in, agents often ...
Expand Your Global Reach with Native-language Text to Speech
"The limits of my language means the limits of my world."—Ludwig Wittgenstein Language is one of those rare things that ...
When Voice Technology Moves On and Customers Follow: Connecting PSTN and IP Calls
In the early days of VoIP (voice over IP), the limited bandwidth of internet telephony led to low-quality calls ...
Nexmo onAnswer Uses Precall Prompts for Smoother Call Experiences
How many times have you suffered through an awkward start to a conversation like this? Driver: Hello? Passenger: Hi...Steve? Driver: Yes. Is ...
Vonage Chatbot for Workplace by Facebook Boosts Productivity with Voice
One way to measure productivity is how fast good ideas travel to the people within an organization who can ...