In Context

The next-generation communications blog from Nexmo

Category: Voice

Bots and AI: The Promise and Challenge of Cross-platform Bot Development

October 13, 2017 Published by // // // //

Building a text or voice bot that can be deployed across all the major bot platforms is not unlike trying to build a mobile app for iOS and Android a decade ago. I spoke with Opearlo Co-Founder / CTO Oscar Merry and Microsoft Technical Evangelist Martin Beeby about how developers should approach cross-platform bot development […]
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TechCrunch Disrupt Hackathon: 100+ Hacks, 1 Focus on Rescue

October 12, 2017 Published by // // // // //

The recent 2017 TechCrunch Disrupt hackathon in San Francisco had the unfortunate timing to occur during some of the most serious natural disasters that have occurred in the US in more than a decade. With Hurricane Harvey and Hurricane Irma ravaging Texas and Florida, respectively—with Hurricanes Jose and Maria close behind—the unofficial theme of the […]
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Super Fast Voice Broadcast with Asynchronous Python and Sanic

October 5, 2017 Published by // // //

SMS has become the de facto method for sending notifications when push isn’t available. So much so that I rarely receive an SMS from an actual “person” anymore. My colleagues use Slack, friends use Facebook Messenger, security-conscious friends use Telegram, and paranoid friends use Signal. Even my mum, who only got her first smartphone in […]
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The Future of Business Travel Is Customer Experience Innovation

September 26, 2017 Published by // // // // // //

Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and Trivago are pushing to own the relationship with the customer, treating the hotels themselves as wholesalers to be squeezed on price. On the other side are alternative, startup providers, such as Airbnb, whose more personal offering […]
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Bots and AI: Voice vs. Text for Your AI Bot Interface

September 21, 2017 Published by // // // // //

How do you decide whether your AI bot should be a chatbot or a voice bot? The context of the use case is an important factor of course, but should it be the deciding factor or should you make both channels available to users? Microsoft Technical Evangelist Martin Beeby, CEO/Co-Founder of The Bot Platform Syd Lawrence, […]
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