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Call Whisper with Selective Audio Controls
Nexmo's been a popular choice for contact centre solutions for a long time, but with today's release of Selective ...
Selective Audio Controls: Improving Call Agent Skills Through Voice API Features
Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he ...
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How Voice Broadcasting Is Santa’s Helper This Holiday Season
Even amid the rapidly growing use of SMS messaging, sometimes voice broadcasting can be the best option — maybe ...
MultiTrack Call Transcription with Split Recording
Back in April we announced that split recording was available as part of the Nexmo Voice API. Split recording ...
What Is CPaaS? A Powerful Business Enabler
If the question "what is CPaaS?" led you to this article, you're in good company. Many business professionals have ...
How to Receive a Phone Call with Nexmo Voice API, ASP.NET Core and NancyFX
This is the third tutorial on how to use Voice APIs with ASP.NET series. In previous tutorials, we learned how ...
Build a Family Hotline with the Nexmo Voice API!
Any company I ever phone always has one of those automated answering systems that ask me questions before I ...
5 Benefits of Adaptive Routing You Should Definitely Know About
Adaptive routing (AR) is an algorithm technology that continually tests the best routes among all its carrier partners for ...