Blog

Category: Voice

3 Key Trends Shaping Customer Engagement

May 12, 2017 Published by // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications and artificial intelligence (AI) that will shape the future of customer engagement. (To read the full transcript, scroll below the video.) 3 Key Trends Shaping Customer Engagement (Full Transcript) Francisco Kattan, Head of Platform Marketing at […] Read more »

Nexmo Amazon Lex Connector in Public Beta

May 11, 2017 Published by // // //

At Nexmo, we are really excited by the prospects of Bots and AI. We believe that natural language communications are the next revolution in how we interact with technology. As a communications platform, we are well placed to take part in this revolution and we want you to be too. Amazon recently released their Lex […] Read more »

A History of Telecommunications: How Telecoms Became Just Another Interface

April 18, 2017 Published by // // //

Scroll through our interactive timeline to learn how telecommunications went from an expensive monopoly service to a commodity that developers can integrate into everyday business applications through cloud communications APIs. Telecommunications has come a long way in just a few decades. Until the early 1980s, party lines—telephone loop circuits where multiple homes would share a […] Read more »

No Developer? No Problem. Turnkey Cloud IVR with Telerivet and Nexmo

April 5, 2017 Published by // // //

Recently, we sat down with Joshua Stern, CEO of Telerivet, to discuss how his company is building on Nexmo’s Voice API to provide deployable voice solutions for interactive voice response (IVR), voice polls, and many other use cases. The integration of Nexmo’s Voice API and Telerivet allows businesses with few or no developer resources to implement cloud IVR solutions […] Read more »

Introducing the Nexmo API Extension for Zoho CRM

March 30, 2017 Published by // // // //

Why are we so happy to announce the integration of Nexmo communications APIs with Zoho, the cloud CRM and business application platform? Because the Nexmo Extension for Zoho enables businesses using Zoho CRM to implement a type of customer interaction we’re very big believers in: contextual communications. To quote our president, Tony Jamous, “Whether it’s a busy […] Read more »

Get Complete Caller Data with New Nexmo Number Insight Feature

March 21, 2017 Published by // // // //

Plagued by outdated databases and limited coverage—especially for mobile phone numbers—traditional Caller ID Name solutions have delivered unsatisfactory results for businesses. Recognizing these caller data challenges, Nexmo has released a Caller ID Name feature for U.S. phone numbers that works with the most accurate and up-to-date databases available. Available now in the Number Insight API (NI), Nexmo’s […] Read more »

How to Make a Private Phone Call with Node.js

March 21, 2017 Published by // // //

This is the fourth tutorial in the “Getting Started with Nexmo Voice APIs and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The previous installments in this series showed how to make an outbound text-to-voice a call, handle […] Read more »

Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […] Read more »

Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […] Read more »