In Context

The next-generation communications blog from Nexmo

Category: Voice

Numbers Compliance for the Enterprise

July 17, 2017 Published by // // // // //

Nexmo recently released a new set of enterprise compliance features for buying a phone number. Nexmo has always abstracted telecommunications compliance through all its APIs, globally—and these changes keep you in tune with the shifting regulatory landscape. In some key geographies, the regulators require Nexmo to share information about the individual or business using the […] Read more »

Nexmo Voice Application Management Now Easier to Set Up

June 29, 2017 Published by // // //

Nexmo is excited to announce a new and improved Voice application management section of the Nexmo Dashboard that will make it easier to set up and manage voice applications. Our new Voice application management capability will enable better administration of existing Voice applications as well as faster configuration changes. New Voice application creation will also […] Read more »

The Communications Trends Defining Next-Gen Customer Engagement

June 26, 2017 Published by // // // // // //

I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […] Read more »

Innovation with Communications APIs and Artificial Intelligence

June 8, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer talks about the exciting innovation that will result from communications APIs gaining direct access to artificial intelligence technology. (To read the full transcript, scroll below the video.) Communications APIs and Artificial Intelligence (Full Transcript) Roland Selmer, Head of Voice Products at Nexmo: […] Read more »

Human Plus AI Conversations in the Contact Center

June 1, 2017 Published by // // // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan explains human plus conversations, an emerging customer engagement concept where artificial intelligence makes human agents more efficient and customers happier. (To read the full transcript, scroll below the video.) Human Plus AI in the Contact Center (Full Transcript) Francisco Kattan, Head of […] Read more »

3 Key Trends Shaping Customer Engagement

May 12, 2017 Published by // //

In this Communications in Context video segment, Head of Platform Marketing Francisco Kattan identifies three emerging trends in communications and artificial intelligence (AI) that will shape the future of customer engagement. (To read the full transcript, scroll below the video.) 3 Key Trends Shaping Customer Engagement (Full Transcript) Francisco Kattan, Head of Platform Marketing at […] Read more »

Nexmo Amazon Lex Connector in Public Beta

May 11, 2017 Published by // // //

At Nexmo, we are really excited by the prospects of Bots and AI. We believe that natural language communications are the next revolution in how we interact with technology. As a communications platform, we are well placed to take part in this revolution and we want you to be too. Amazon recently released their Lex […] Read more »