Blog

Category: Voice

A History of Telecommunications: How Telecoms Became Just Another Interface

April 18, 2017 Published by // // //

Scroll through our interactive timeline to learn how telecommunications went from an expensive monopoly service to a commodity that developers can integrate into everyday business applications through cloud communications APIs. Telecommunications has come a long way in just a few decades. Until the early 1980s, party lines—telephone loop circuits where multiple homes would share a […] Read more »

No Developer? No Problem. Turnkey Cloud IVR with Telerivet and Nexmo

April 5, 2017 Published by // // //

Recently, we sat down with Joshua Stern, CEO of Telerivet, to discuss how his company is building on Nexmo’s Voice API to provide deployable voice solutions for interactive voice response (IVR), voice polls, and many other use cases. The integration of Nexmo’s Voice API and Telerivet allows businesses with few or no developer resources to implement cloud IVR solutions […] Read more »

Introducing the Nexmo API Extension for Zoho CRM

March 30, 2017 Published by // // // //

Why are we so happy to announce the integration of Nexmo communications APIs with Zoho, the cloud CRM and business application platform? Because the Nexmo Extension for Zoho enables businesses using Zoho CRM to implement a type of customer interaction we’re very big believers in: contextual communications. To quote our president, Tony Jamous, “Whether it’s a busy […] Read more »

Get Complete Caller Data with New Nexmo Number Insight Feature

March 21, 2017 Published by // // // //

Plagued by outdated databases and limited coverage—especially for mobile phone numbers—traditional Caller ID Name solutions have delivered unsatisfactory results for businesses. Recognizing these caller data challenges, Nexmo has released a Caller ID Name feature for U.S. phone numbers that works with the most accurate and up-to-date databases available. Available now in the Number Insight API (NI), Nexmo’s […] Read more »

How to Make a Private Phone Call with Node.js

March 21, 2017 Published by // // //

This is the fourth tutorial in the “Getting Started with Nexmo Voice APIs and Node.js” series, which followed our Getting Started series on SMS APIs. See links to prior tutorials in these series at the bottom of the post. The previous installments in this series showed how to make an outbound text-to-voice a call, handle […] Read more »

Enhance Your Applications with Contextual Voice Capabilities

March 16, 2017 Published by // // // //

Even in these days of ubiquitous text and chat communications, voice still plays a significant role in the way people connect with brands and with each other. Voice enables customer experiences that aren’t possible with text alone. If your applications are using only text for customer interactions, you may be missing out on a number […] Read more »

Harness the Power of Contextual Communication for Better Customer Experiences

March 8, 2017 Published by // // // //

A buzz has developed around the concepts of contextual communication and omnichannel communication in the business world and for good reason.  These concepts can have a powerful impact on a critical, yet too often failing, aspect of any business: customer experience.  The state of customer service today, for example, is broken. Long hold times, generic […] Read more »

New CTIA Messaging Guidelines: What Businesses Need to Know

March 2, 2017 Published by // // // //

The CTIA, an advocacy group representing the U.S. wireless communication industry, recently released a set of guidelines outlining best practices for bulk mobile messaging via cloud communication platforms. The two key changes that businesses who rely on this channel should be aware of are: The classification of cloud-based providers The way voice proxy calls are handled Cloud […] Read more »

Eliminate Failed Calls with Dynamic Connection Capabilities

February 23, 2017 Published by //

We’re excited to announce the addition of dynamic connect for your voice apps. This enhancement helps eliminate failed calls when the primary line is in use or unavailable. For example, if you’re running a call center, you can have customers dial into a central number. If your main contact person is on another call, the […] Read more »