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Bots and AI: User Privacy in Environments Where Bots Are Listening
This is a short clip, but it deals with a very important issue in the bot and AI space. ...
The Future of Business Travel Is Customer Experience Innovation
Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and ...
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Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...
Bots and AI: Great Bot Use Cases in Production Today
Every bot developer must contend with the limitations that are inherent in such a relatively new technology. But innovators ...
Bots and AI: Launching a Bot and Getting It Discovered
Launching a mobile app on the Apple App Store or on Google Play is a pretty well-defined process, but ...
Bots and AI: The Current State of Technical Maturity
Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. ...
What Is Real Time Communications?
Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...