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Category: Real-time Communications

The Omnichannel Customer Experience Explained

May 25, 2017 Published by // //

In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […] Read more »

What Is Contextual Communication?

May 18, 2017 Published by //

In this Communications in Context video segment, Head of Voice Products Roland Selmer defines contextual communication and explains how businesses and developers can leverage the concept to deliver exceptional customer experiences and a significant competitive edge. (To read the full transcript, scroll below the video.) What Is Contextual Communication? (Full Transcript) Roland Selmer, Head of […] Read more »