Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to the receiver in a connection with negligible latency, according to SearchUnified Communications. Examples of real time communications include: Voice over landlines and mobile phones VoIP Instant messaging (e.g., WhatsApp, WeChat), Video and teleconferencing Robotic telepresence However, […] Read more »
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […] Read more »
In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […] Read more »
In this Communications in Context video segment, Head of Voice Products Roland Selmer defines contextual communication and explains how businesses and developers can leverage the concept to deliver exceptional customer experiences and a significant competitive edge. (To read the full transcript, scroll below the video.) What Is Contextual Communication? (Full Transcript) Roland Selmer, Head of […] Read more »
Detrack is a leading last mile fulfillment solution for brands and logistics providers across 40 countries including Thailand, Indonesia, and Hong Kong. The company’s iOS and Android app bundles powerful features such as vehicle tracking, proof of delivery, real-time notifications, and automated delivery updates to customers into one affordable, innovative service. It was critical for […] Read more »