In Context
The next-generation communications blog from Nexmo
Category: Real-time Communications
Bots and AI: Great Bot Use Cases in Production Today
September 7, 2017 Every bot developer must contend with the limitations that are inherent in such a relatively new technology. But innovators always find a way to transcend tech limitations and build something remarkable. I asked Microsoft Technical Evangelist Martin Beeby and CTO/Co-Founder of Opearlo Oscar Merry to share examples of great use cases they’ve encountered or built for […] Read more »
Bots and AI: Launching a Bot and Getting It Discovered
August 31, 2017 Launching a mobile app on the Apple App Store or on Google Play is a pretty well-defined process, but things aren’t nearly as straightforward in the bot world. After you’ve built that killer voice bot or chatbot, where do you launch it and how do you get it in front of new users? I asked […] Read more »
Bots and AI: The Current State of Technical Maturity
August 24, 2017 Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. But just how far have they come from a tech standpoint? Yes, every company and business media outlet is talking about them, but what are the real bits and what’s just hype? To help me separate […] Read more »
What is Real Time Communications?
July 5, 2017 Real time communications is the near simultaneous exchange of information over any type of telecommunications service from the sender to the receiver in a connection with negligible latency, according to SearchUnified Communications. Examples of real time communications include: Voice over landlines and mobile phones VoIP Instant messaging (e.g., WhatsApp, WeChat), Video and teleconferencing Robotic telepresence However, […] Read more »
The Communications Trends Defining Next-Gen Customer Engagement
June 26, 2017 I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products Roland Selmer for the debut episode of our video series Communications in Context. The conversation centered on emerging trends that are defining how savvy businesses need to engage their customers. It was a rich topic that […] Read more »
The Omnichannel Customer Experience Explained
May 25, 2017 In this Communications in Context video segment, Head of Voice Products Roland Selmer breaks down the omnichannel customer experience and explains how businesses and developers can employ it to deliver exceptional customer experiences and high customer engagement. (To read the full transcript, scroll below the video.) What Are Omnichannel Customer Experiences? (Full Transcript) Roland Selmer […] Read more »
What Is Contextual Communication?
May 18, 2017 In this Communications in Context video segment, Head of Voice Products Roland Selmer defines contextual communication and explains how businesses and developers can leverage the concept to deliver exceptional customer experiences and a significant competitive edge. (To read the full transcript, scroll below the video.) What Is Contextual Communication? (Full Transcript) Roland Selmer, Head of […] Read more »