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Reskilling the Contact Center for the AI Age
Concerns about automation are not new. It was 1930 when the economist John Maynard Keynes coined the phrase “technological ...
Voice Is the New Default Interface
Not long ago, calling “what’s the weather like today?” into an empty room would have earned you concerned looks ...
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Nexmo Welcomes Tropo Customers
At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers. With ...
Real-Time Translation Isn’t Sci-Fi Anymore — and Businesses Are Using It
Ever wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a ...
Innovating Delivery with Key Communication Tech Trends
From their heavy investment into driverless technology to the app-based business models they employ, ridesharing services such as Lyft ...
IVR Technology: Why Keeping It Simple Is Best
In today's hyper-competitive business environment, companies need to leverage technology solutions in order to keep up with competitors and ...
When Two Is Not Enough: MultiTrack Recording Enables Recording Up to 32 Parties
To better facilitate conversations with customers and help businesses derive more value from them, Nexmo released our Split Recording ...
Handle Keypad Input (DTMF) with Java
Introduction In a previous tutorial, we showed you how to create an application that can Receive a Phone Call with ...