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In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...
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What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
Introducing Nexmo Messages and Workflows APIs: Enable Smarter Message Delivery
Three years ago, Nexmo, a leading provider of SMS communications, was one of the first companies to provide communication ...
Introducing Nexmo In-App Messaging
Integrating new communication channels into your customer experience is an ongoing process that has become critical for winning and ...
The Customer Interface Is Conversational. It’s Time to Engage.
Every business in the digital age contends with the challenges of effectively communicating with its customers across all the ...
The Future of Business Travel Is Customer Experience Innovation
Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and ...