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Mining Is Fashionable Again
Two of the world’s biggest tech companies make their living by knowing as much as possible about their users. ...
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
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The Benefits of CPaaS Let Businesses Customize Communications
For the average device-toting consumer, communicating through numerous channels is second nature. It's the businesses they engage with that ...
How API Benefits Enable a Better Traveler Experience
Traveling for work can entail many frustrations—flight delays, hotel overbookings, and ground transportation shortages, just to name a few. ...
In the Omnichannel Customer Experience, Consistency and Context Matter
It's a story we all know: A customer experiencing a complex problem has to spend the first 10 minutes ...
Digital Transformation Strategy and Customer Engagement: No Longer Optional
Digital transformation continues to garner a lot of attention, but savvy professionals knew by the end 2016 that major ...
What’s Involved in Customer Messaging Across Borders?
Reaching customers wherever they are is a common business objective. Successfully meeting that objective requires a communications strategy that ...
Introducing Nexmo Messages and Workflows APIs: Enable Smarter Message Delivery
Three years ago, Nexmo, a leading provider of SMS communications, was one of the first companies to provide communication ...