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WhatsApp Business API Revisited
WhatsApp has 1.5 billion users. That’s one fifth of the world’s population. In fact, WhatsApp is so widespread that, ...
Intelligent Messaging for Your CRM: Introducing Nexmo Messages API for Salesforce
How do you reach your customers and prospects on their preferred communication channels and manage those interactions directly in ...
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Nexmo Partners with HelpSocial to Offer SMS in the Contact Center
At Nexmo, the Vonage API Platform, we’ve long been focused on aiding our customers in providing true omnichannel customer ...
Communication Is Companies’ Biggest Opportunity for Digital Transformation
So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally. Yet parts ...
Robotic Process Automation and Customer Communication
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
On-Target: Automated Targeted Communications
Today’s businesses know their customers better than ever before. That customer knowledge has resulted in products that are now routinely ...
Customer Communication Predictions for 2019
This time of year brings with it three certainties: the local electricity utility will need to ...
Blockchain and Customer Communication
If you were around for the early web, you’ll remember Geocities, Alta Vista, Beenz, and thousands of other experimental, ...