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Communication Is Companies’ Biggest Opportunity for Digital Transformation
So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally. Yet parts ...
Robotic Process Automation and Customer Communication
Automation isn’t always about connecting APIs behind the scenes. What if there isn’t an API available or the integration ...
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On-Target: Automated Targeted Communications
Today’s businesses know their customers better than ever before. That customer knowledge has resulted in products that are now routinely ...
Customer Communication Predictions for 2019
This time of year brings with it three certainties: the local electricity utility will need to ...
Blockchain and Customer Communication
If you were around for the early web, you’ll remember Geocities, Alta Vista, Beenz, and thousands of other experimental, ...
Mining Is Fashionable Again
Two of the world’s biggest tech companies make their living by knowing as much as possible about their users. ...
How to Develop Chatbots With Real-Time Sentiment Analysis
One of the hottest areas of real-time communications development for the last couple years has been that of chatbots. ...
The Benefits of CPaaS Let Businesses Customize Communications
For the average device-toting consumer, communicating through numerous channels is second nature. It's the businesses they engage with that ...