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How to Launch Video Meetings in Slack with the TokBox App
Slack is a popular workplace collaboration tool that has an estimated 10+ million daily active users. With so many people ...
What the WhatsApp Business API Means for 2FA
WhatsApp is indisputably the most popular messaging app in the world now, with 1.5 billion users in 180 countries ...
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How Messaging Can Accrue the Benefits of Rich Media
Described by Digiday as the "lowest common denominator" of any messaging strategy, SMS (short messaging service) plaintext messages are ...
An Effective B2C Messaging Strategy Comes Down to These 3 Things
The widespread consumer adoption of over the top (OTT) channels is changing the way businesses communicate with their customers. ...
The Customer Interface Is Conversational. It’s Time to Engage.
Every business in the digital age contends with the challenges of effectively communicating with its customers across all the ...
For Customer Service Chatbots, Promise Is Ahead of Performance
Effortless interaction between humans and computers, so smooth that the humans don’t even realize they’re conversing with a machine. ...
Developer Tooling for AI Bots: Where Are We?
The developer tooling for bots makes certain aspects of building one painful. And the deployment process after it’s built ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...