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Conversation Threads, Context and the Omnichannel Customer Experience
The customer experience is broken at many enterprises—B2C and B2B alike. The problem stems from the proliferation of channels ...
Bots and AI: The Current State of Technical Maturity
Bots have come a long way since the days of using chatbots in your IRC channel or instant messenger. ...
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When Talk Beats Text: How Text to Speech Makes SMS Messaging More Effective
Imagine you have an urgent message for a family member. You send them a text telling them to call ...
The Communications Trends Defining Next-Gen Customer Engagement
I recently had the opportunity to speak with Head of Platform Marketing Francisco Kattan and Head of Voice Products ...
3 Tactics to Make Your Contact Center Millennial-friendly
Have you heard? Voice is the hot new thing. We speak to machines with the same ease as when ...
How to Receive SMS Messages with Java
In the last tutorial, we set up a Java web app that can send SMS messages using Nexmo's SMS ...
Nexmo Integrates Messaging into Microsoft Workflow Automation Tools
Good news for bottleneck busting: Nexmo has launched a connector to Microsoft’s suite of workflow automation tools, enabling users of ...
How to Send SMS Messages with Java
This is the first in a series of "Getting Started with Nexmo and Java" tutorials. The Nexmo SMS API is ...