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Delivering the Goods with a Supply Chain Control Tower and Cloud Communications
Each time you take a product home from the store, you are at the end of a remarkable series ...
The Undeniable Potential of WhatsApp as a Customer Messaging Platform
By 2014, WhatsApp was bigger than SMS. Today, with over a billion daily active users, it is the go-to ...
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Introducing Nexmo In-App Messaging
Integrating new communication channels into your customer experience is an ongoing process that has become critical for winning and ...
The Customer Interface Is Conversational. It’s Time to Engage.
Every business in the digital age contends with the challenges of effectively communicating with its customers across all the ...
Bots and AI: The Promise and Challenge of Cross-platform Bot Development
Building a text or voice bot that can be deployed across all the major bot platforms is not unlike ...
Bots and AI: What Is a Bot Platform, Exactly?
The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the ...
The Future of Business Travel Is Customer Experience Innovation
Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...