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Reinventing the Retail Experience with In-store Analytics and Real-time Communications
E-tailers have the benefit of tracking cookies and web analytics tools to calibrate every aspect of the online shopping ...
Delivering the Goods with a Supply Chain Control Tower and Cloud Communications
Each time you take a product home from the store, you are at the end of a remarkable series ...
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Bots and AI: The Promise and Challenge of Cross-platform Bot Development
Building a text or voice bot that can be deployed across all the major bot platforms is not unlike ...
Bots and AI: What Is a Bot Platform, Exactly?
The major providers in the AI bot space—IBM Watson, Microsoft Cognitive Services, Amazon Lex, Google APIs—all offer roughly the ...
Bots and AI: User Privacy in Environments Where Bots Are Listening
This is a short clip, but it deals with a very important issue in the bot and AI space. ...
The Future of Business Travel Is Customer Experience Innovation
Enterprises in the traditional hospitality industry are facing a serious problem: on one side, online aggregators like Kayak and ...
Bots and AI: Voice vs. Text for Your AI Bot Interface
How do you decide whether your AI bot should be a chatbot or a voice bot? The context of ...
Bots and AI: Great Bot Use Cases in Production Today
Every bot developer must contend with the limitations that are inherent in such a relatively new technology. But innovators ...