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Why Nexmo’s Customer-Focused Culture Makes All the Difference to Our Customers
As someone who has spent the better part of the past 25 years interviewing customers of tech companies in ...
AI in Contact Centers: Bringing Real-Time Intelligence into the Conversation
Creating an engaging and satisfying customer experience can be a real challenge for even the most technologically sophisticated contact ...
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iGaming Is Coming to the United States—and Communications APIs Can Fuel Its Growth
Earlier this year, the United States Supreme Court ruled in favor of allowing states to legalize gambling on individual ...
Choosing an API Vendor: Three Critical Biz-Relationship Qualities to Consider
A strong API vendor relationship can be a make-or-break factor for organizations. The vendor's ability to maintain a relationship ...
Got Authentication Challenges? Let Two-Factor Authentication Help
Editor’s Note: After this story was scheduled to publish, news broke of a security hack at Reddit. Ars Technica wrote ...
In Retail, Chatbots Underscore the Benefits of APIs
R2-D2. Rosie. KITT. As decades of famous science fiction robots show, a future with automated assistants has long been ...
Voicemail’s dead. What now?
Three years ago, Coca-Cola removed voicemail from their corporate headquarters. Rather than being a one-off, it seemed to be ...
The End of the Phone Number?
It’s two years since Facebook’s VP of Messaging Products, David Marcus, predicted the end of the phone number. So, ...